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Are they an Air Conditioning Specialist or do
they also retail coffee percolators, carpets, TVs, computer games etc?
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Do they have an After Sales Service
Department to support you, or do they refer you to someone else when you
have a problem? This is frequent practice of retailers as you will be a burden to
them after the initial purchase has been made.
-
Do they take the trouble to provide a Home Survey
or simply rely on information you give them?
-
Are Installation Costs included in the
quotation, or are you just given the phone number of an installer? Correct
installation in the most important part of the purchase.
-
Do they hold a current Contractor Licence and do
they issue Building Contracts as required by the Office of Fair
Trading for building works above certain values?
-
Are their installers Licensed? Do they use
Licensed Electricians?
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Do they have an Establishment to conduct the
business or is it done by mobile phone out of the back of a truck?
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Is the company who sells you the air conditioner also
the company who services it? Can they provide Authorised Warranty
Support when you need it?
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Will they be around Next Year? That’s when you
most need backup and support
