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Before calling for service
 In
case you're reduced to dire straits measures like this, we hope this information
helps!
In the event of a breakdown or low level of performance, please read the
Manufacturer’s Operating Instructions and Warranty Booklet and check the
following items before requesting a service call.
If you haven't got a product manual, you'll find most manuals online at each
manufacturer's web site. Links to these sites are available on the
brands pages
A Service Charge will be payable if a fault is found to be caused by one of
the items listed below which are not covered by warranty.
-
Continuous power supply – Check fuses,
circuit breakers or power point as these can be tripped by storms,
lightning, power fluctuations or interruptions.
-
Filters – Check filters every month, and
clean when required
-
Outdoor Unit – Check that it is not
obstructed by plastic bags, shrubs, grass, leaves, etc.
-
Indoor Unit Drain – Check that the
discharge point of the drain is kept clear and flows freely.
-
Remote Control (if applicable) – Check
the batteries. It's sometimes a good idea to try them in another remote control for the TV or
Video, etc, and if in doubt replace them. They are usually AAA size.
-
Air Directional Louvres – Check to
ensure they are set for optimum room air circulation during heating or
cooling as required.
-
Temperature Settings – Check that all
required settings and temperatures are correct for the mode required (ie
heating or cooling).
-
Mode - Ensure you have the correct mode
set. If you want to cool, this is often represented by a snowflake
symbol T. Heating is usually represented by an image of the sun
R.
You will also probably have fan-only mode X, and possibly de-humidify
S.
Generally, changing the mode simply involves pressing the MODE button until
the correct mode comes up. (The symbols depicted here may be slightly
different to that on your remote control).
-
Cold Weather – During very cold weather
(say below 5°C) the unit may appear to stop and make unusual noises or blow
cold air indoors. This is normal as it is defrosting the outdoor unit.
During this defrosting process the unit’s controls are to be left untouched
as the process is fully automatic and heating will return once the
defrosting is complete.
-
Hot Weather – During very hot outdoor
temperatures (say above 35°C) the unit may show a marked reduction in
cooling capacity and, depending on individual circumstances, may stop
altogether to prevent damage to the compressor. Once the outdoor temperature
has lowered sufficiently, the unit can be restarted and normal operation
will resume.
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